You have the right to cancel an order from the point at which you place your order, and up to 14 days from the point at which you receive your order, without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Good within the relevant order.

To exercise the right to cancel, you must inform us by post email sales@lwsportsltd.co.uk or by phone on 01743624066. We will communicate to you an
acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without
delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Please note that the right of cancellation does not apply where Goods are specifically made to
your specification or personalised at your request.
Once you have indicated your intention to cancel all or part of your order, we will provide you with further instructions on how to return your cancelled product/s in our

We offer no automatic right to return, exchange or cancel outstanding orders. All returns, exchanges and order cancellations are at the discretion of LW Sports Ltd. If you would like to return, exchange or cancel an order you need to email sales@lwsports.co.uk in the first instance quoting:

Order Number:

Name:

Business / Company Name:

Address:

Email:

Contact number:

List of items for return / exchange or whether you want to cancel an outstanding order

Reason for return / exchange / order cancellation

Please be aware this is not acceptance of the return. LW Sports Ltd reserves the right to accept or reject, in whole or in part any submission for return, exchange or order cancellation. If your submission for a return or exchange is accepted you will be issued with a returns number which you must include when returning your goods to us.

Please note you may encure restocking fees.

 Returns & Exchange Procedure

Once accepted for return you will be issued with a returns returns number which you must include when returning your items to us. All items must be back with us within 14 working days of receiving our returns number.

All goods that are accepted for return must be in an unused, resaleable condition with tags attached and in the original undamaged packaging. Items that are not returned in a resaleable condition will not be refunded.

Where you want to exchange a product, please contact us in the first instance in order that we can issue a returns authorisation number.  Once this has been issued we ask that you order your replacement online, in order that we can process it as quickly as possible. You can then return your unwanted items for a refund. As noted above: all goods that are accepted for return must be in an unused, resaleable condition with tags attached and in the original undamaged packaging. Items that are not returned in a resaleable condition will not be refunded.

For hygiene reasons, where items such as head guards, socks or undergarments are worn or removed from packaging this removes the right to return or exchange these items and no refund will be processed.

Returns & Exchange Costs

Except where the return is required as a result of LW Sports Ltd error, all returns and exchanges are at the cost of the Customer. We reccomend to use an insured and tracked service to send items back such as Royal Mail Recorded or Special Delivery. No refunds or exchanges will be made for items returned, but not received by us if no proof of posting was obtained.

No personalised products can be cancelled, refunded or exchanged.

Personalised products includes, but is not limited to, garments, accessories and equipment which have been modified by the addition of print, embroidery, patches, club logos, club colours, sponsors, names, numbers, tailoring or other modifications.

All items that are embellished and/or personalised explicitly states that it is a non-refundable item on the product page.

The only exception to this is if the item is defective.

In the event you find there is an error with your order you must notify us in writing within 48 hours of receipt of the parcel via email sales@lwsportsltd.co.uk or the contact form on the website. Please carefully check the goods received against the packing list included in the parcel and notify us of the specific discrepancies. Except for where the return is required as a result of our error, the cost of return postage and the original postage charge are both non-refundable. Where your order is faulty (either supplied incorrectly, or faulty) we will organise the return of the item for you unless agreed otherwise. Where it is agreed that the Customer is to return the goods, you must get a proof of posting certificate. No refunds, exchanges, or replacements will be made for items returned, but not received by us if no proof of posting was obtained.

Refunds for returned or cancelled orders can take up to 14 working days from receipt of the item. We will not issue a refund until we have received the Goods back or you have supplied evidence of having sent back the Goods.

Refunds will be issued using the same method payment as you used for the initial transaction unless otherwise agreed. Any restocking fee that we have notified you of at the time your order was accepted for a return or cancellation will be deducted from the full amount of your original order before a refund is issued. We will notify you once a refund has been made.